The Cost of Doing Business…

How often have you shaved your bid to the very lowest level in order to be awarded a contract, perhaps in order to get the job away from your competitor or, these days, to meet the requirements of a third-party vendor organization? When this happens, it is a common mistake to not factor in the many expenses that are necessary to take care of the account properly.

Ongoing Customer Contact Key to Long-Term Growth

This article offers some ideas on how you can maintain a positive relationship with your customers. Doing so is a key to keeping your current customers, as well as to developing more business with them.

Five Ways to Keep Your Customers Coming Back for More

At times it seems as though quality customer service is a thing of the past. Some companies just don’t appear to care about keeping their clientele happy. If only they knew how damaging this is to their business.

Malco VP Offers Best Practices’ Advice

This article consists of an audio interview with Joel Potts, vice-president of operations for Malco Services, Inc., a sweeping company located in Anaheim, California.

Approaching Property Managers With Success

Panel of property management pros will help you understand the way your clients think so that you’ll have a much better chance to secure the account.

The Key to a Better Business AND a Better Life

It’s the ultimate dream! Owning your own business, being your own boss, making lots of money. It’s why you decided to start your own small business. But…