In the three-hour seminar, each of the approximately 50 seminar participants had an opportunity to split out and contribute to three different topic areas. Each of the topic areas was facilitated by the owner of a substantial-sized sweeping company.
How often have you shaved your bid to the very lowest level in order to be awarded a contract, perhaps in order to get the job away from your competitor or, these days, to meet the requirements of a third-party vendor organization? When this happens, it is a common mistake to not factor in the many expenses that are necessary to take care of the account properly.
This article offers some ideas on how you can maintain a positive relationship with your customers. Doing so is a key to keeping your current customers, as well as to developing more business with them.
At times it seems as though quality customer service is a thing of the past. Some companies just don’t appear to care about keeping their clientele happy. If only they knew how damaging this is to their business.
This article consists of an audio interview with Joel Potts, vice-president of operations for Malco Services, Inc., a sweeping company located in Anaheim, California.
Panel of property management pros will help you understand the way your clients think so that you’ll have a much better chance to secure the account.
