Get Better Organized Through Building Company Systems

Information from George Hedley, president of HARDHAT Presentations, on installation of organizational and operational systems for standardization and continuous improvement. Topics include “Making People a Priority” and “Manage your Money”, among other subjects.

Contractor Offers Disaster Cleanup Advice

Information from Jay Presutti from East Coast Industrial Services on how to educate customers as far as choosing a reputable contractor.

Ground Zero Contractors at 2012’s Hurricane Sandy

This article contains a podcast interview with Jay Presutti of East Coast Industrial Services, Inc. during clean-up from the effects of Hurricane Sandy, as well as linking to another web site that contains an interview with Millenium’s David Ross. The Presutti podcast is located at the bottom of the article.

Customer Fuel Surcharges: When, How, and How Much?

In a time of fast-moving fuel prices, don’t let your margins erode because you haven’t added in a fuel surcharge to customers.

The Cost of Doing Business…

How often have you shaved your bid to the very lowest level in order to be awarded a contract, perhaps in order to get the job away from your competitor or, these days, to meet the requirements of a third-party vendor organization? When this happens, it is a common mistake to not factor in the many expenses that are necessary to take care of the account properly.

Five Ways to Keep Your Customers Coming Back for More

At times it seems as though quality customer service is a thing of the past. Some companies just don’t appear to care about keeping their clientele happy. If only they knew how damaging this is to their business.